Privacy Policy

1. Introduction

Welcome to Shopiros.

At Shopiros, we respect your privacy and are committed to protecting the personal information you share with us when browsing our website, purchasing products, or contacting our customer support team.

This Privacy Policy explains how we collect, use, store, share, and protect personal information in connection with our online hardware and home improvement store.

It also explains the rights available to customers in the United Kingdom and the United States.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable data protection laws.

2. Business Information

Shopiros is an online retailer specialising in hardware and home improvement products.

Business Name: Shopiros

United Kingdom Business Address:
29 Lime Tree Rd
Ulverston, LA12 9EY
United Kingdom

United States Warehouse:
605 E Westinghouse Blvd
Charlotte, NC 28273
United States

Customer Support Email: contact@shopiros.com

United Kingdom Phone: +44 7360 057510

United States Phone: +1 254 343 4077

For privacy-related enquiries, customers may contact us using the email address above.

3. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, subscribe to communications, or contact customer support.

3.1 Personal Identification Information

Depending on how you interact with our website, we may collect:

• Full name.
• Billing address.
• Shipping address.
• Email address.
• Telephone number.
• Account information.
• Order and transaction details.
• Customer service correspondence.

We collect information necessary to provide our products and services.

3.2 Payment Information

When customers purchase products, payment information is processed through the payment service providers available at checkout.

Depending on the payment method, this may include:

• Payment card details.
• Billing information.
• Payment confirmation.
• Transaction identifiers.
• Payment status.

Payment card information is handled by the relevant payment processor.

Shopiros does not require customers to provide complete payment card information through email or ordinary customer support communications.

3.3 Order Information

We collect information associated with customer purchases, including:

• Products purchased.
• Order dates.
• Purchase amounts.
• Delivery destinations.
• Shipping status.
• Tracking information.
• Returns and refunds.
• Customer service requests.

This information helps us process purchases, deliver products, and provide after-sales assistance.

3.4 Technical Information

When customers access our website, certain technical information may be collected automatically.

This may include:

• Internet Protocol (IP) address.
• Browser type.
• Device type.
• Operating system.
• Website navigation information.
• Pages visited.
• Referring websites.
• Approximate geographic location.
• Cookie identifiers.
• Website interaction data.

This information may be used to maintain website functionality, improve security, and understand website performance.

4. How We Use Personal Information

We process personal information for legitimate business purposes and other purposes permitted by applicable law.

These purposes include:

Order Processing

We use customer information to:

• Confirm purchases.
• Process payments.
• Prepare orders.
• Arrange shipping.
• Provide order confirmations.
• Communicate delivery updates.
• Handle cancellations and returns.
• Issue refunds.

Customer Support

We use personal information to respond to questions, resolve complaints, provide product information, and assist customers with their purchases.

Website Improvement

We may analyse website usage to improve navigation, product information, performance, and customer experience.

Security and Fraud Prevention

We may use relevant information to identify suspicious activity, prevent unauthorised transactions, and protect our customers and business.

Legal Compliance

We may process and retain information where necessary to comply with tax, accounting, consumer protection, and other applicable legal obligations.

Marketing Communications

Where permitted by law, we may send information about products, promotions, and store updates.

Customers may unsubscribe from marketing communications using the unsubscribe instructions provided or by contacting customer support.

Where consent is legally required, we will obtain it before sending marketing communications.

5. Legal Basis for Processing Personal Data

For individuals protected by the UK General Data Protection Regulation, we process personal information only where an appropriate legal basis applies.

These bases may include:

Performance of a Contract: Processing necessary to fulfil orders, deliver products, and provide requested services.

Legal Obligations: Processing necessary to comply with applicable laws and regulations.

Legitimate Interests: Processing necessary for appropriate business activities, such as fraud prevention, customer service, and website security, where those interests are not overridden by individual rights.

Consent: Processing based on consent where required, including certain marketing communications and non-essential cookies.

Customers may withdraw consent where processing relies on consent.

Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and provide a convenient shopping experience.

Cookies are small files stored on a customer’s device.

Depending on the services enabled on our website, cookies may be used for:

• Maintaining shopping cart functionality.
• Remembering customer preferences.
• Supporting account sessions.
• Improving website security.
• Measuring website traffic.
• Understanding website performance.
• Supporting advertising and marketing activities.

Essential Cookies

Essential cookies support basic website functionality, including checkout, security, and shopping cart operations.

Analytics Cookies

Analytics cookies may help us understand how visitors interact with our website.

Advertising Cookies

Advertising cookies may be used to measure advertising performance and display relevant promotional content.

Where legally required, non-essential cookies will only be used after the customer has provided valid consent.

Customers may manage cookie preferences through available website controls or browser settings.

Disabling certain cookies may affect some website features.

7. Google Services and Advertising

Shopiros may use services provided by Google, including Google Merchant Center, Google Ads, and Google Analytics, where these services are enabled.

These services may process information relating to website visits, advertising interactions, and purchases.

Depending on our configuration and applicable consent requirements, Google technologies may help us:

• Display product advertisements.
• Measure advertising performance.
• Understand website traffic.
• Evaluate marketing campaigns.
• Improve customer experience.

Information processed by Google is subject to the relevant Google privacy terms and applicable legal requirements.

Where required, Shopiros will obtain consent before using advertising or analytics technologies.

8. Sharing Personal Information

Shopiros does not sell customers’ personal information for money.

We may share information with trusted service providers where necessary to operate our business.

These providers may include:

Payment Service Providers

To process payments, manage transactions, and issue refunds.

Shipping and Logistics Providers

To prepare shipments, deliver orders, and provide tracking information.

Warehousing and Fulfilment Partners

To store inventory, prepare customer orders, and coordinate deliveries in the United Kingdom and United States.

Website and Hosting Providers

To maintain our online store, process orders, and support website functionality.

Customer Support Providers

To respond to enquiries and resolve customer issues.

Analytics and Advertising Providers

To measure website performance and advertising effectiveness, subject to applicable privacy laws and consent requirements.

Legal and Regulatory Authorities

We may disclose information where required by law or necessary to respond to lawful requests.

Service providers are expected to handle personal information appropriately and use it only for authorised purposes.

9. International Data Transfers

Because Shopiros serves customers in the United Kingdom and the United States, personal information may be processed or transferred across international borders.

Such transfers may occur when coordinating orders, shipping, customer support, and other business operations.

Where required by applicable data protection laws, we will use appropriate safeguards for international transfers.

These may include recognised contractual protections or other legally approved transfer mechanisms.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

Depending on the systems used, these measures may include:

• Secure website connections.
• Restricted access to customer information.
• Secure payment processing.
• Account authentication.
• Appropriate service provider controls.
• Monitoring for suspicious activity.

No method of electronic transmission or storage is completely secure.

Although we take reasonable precautions, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Retention periods may depend on:

• Order fulfilment requirements.
• Customer support needs.
• Tax and accounting obligations.
• Fraud prevention.
• Legal compliance.
• Dispute resolution.
• Applicable statutory retention periods.

When information is no longer required, we will delete, anonymise, or securely retain it only where legally justified.

12. Customer Privacy Rights

Depending on their location and applicable law, customers may have rights relating to their personal information.

These rights may include:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of personal information.
• Requesting restrictions on processing.
• Objecting to certain processing activities.
• Requesting data portability.
• Withdrawing consent.
• Opting out of certain advertising-related data uses where applicable.

Some rights may be subject to legal exceptions.

To exercise applicable privacy rights, contact:

contact@shopiros.com

We may request reasonable information to verify your identity before processing a request.

13. United Kingdom Data Protection Rights

Customers in the United Kingdom may have rights under the UK GDPR and the Data Protection Act 2018.

Where applicable, customers may contact the UK Information Commissioner’s Office if they believe their personal information has been handled unlawfully.

We encourage customers to contact Shopiros first so that we can investigate and attempt to resolve their concerns.

14. United States Privacy Rights

Customers residing in certain US states may have additional privacy rights under applicable state laws.

Depending on the law and whether it applies to Shopiros, these rights may include access, correction, deletion, and certain opt-out choices.

We will review privacy requests and respond in accordance with applicable legal requirements.

15. Children’s Privacy

Our website is intended for general consumers purchasing hardware and home improvement products.

It is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child in circumstances prohibited by law, we will take appropriate steps to delete it.

Parents or guardians may contact us regarding concerns about children’s information.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

Shopiros is not responsible for the privacy practices or content of websites operated independently by third parties.

We encourage customers to review the privacy policies of external websites before providing personal information.

17. Changes to This Privacy Policy

Shopiros may update this Privacy Policy to reflect changes in our business operations, website functionality, service providers, or legal requirements.

When changes are made, the updated policy will be published on our website with a revised effective date.

Where legally required, we will provide additional notice or obtain consent.

18. Contact Us

For questions about this Privacy Policy or requests concerning personal information, please contact:

Shopiros

Email: contact@shopiros.com

UK Phone: +44 7360 057510

USA Phone: +1 254 343 4077

UK Business Address:
29 Lime Tree Rd
Ulverston, LA12 9EY
United Kingdom

We are committed to respecting customer privacy and handling personal information responsibly.