Shipping Policy

1. Introduction

At Shopiros, we are committed to providing reliable, affordable, and convenient delivery services for customers purchasing hardware and home improvement products.

We understand that receiving your order promptly and safely is important, whether you are working on a home improvement project, upgrading your workshop, or purchasing essential hardware equipment.

To provide a convenient shopping experience, Shopiros offers free standard shipping on all orders delivered within the United Kingdom and United States.

This Shipping Policy explains our shipping destinations, processing times, estimated delivery periods, shipping charges, tracking procedures, and other important delivery information.

2. Shipping Destinations

Shopiros currently ships to customers in the following countries:

United Kingdom

United States

We support our operations through our United Kingdom business location and United States warehouse arrangements.

Our United States warehouse is located at:

605 E Westinghouse Blvd
Charlotte, NC 28273
United States

We currently do not offer standard international delivery to destinations outside the United Kingdom and United States.

Customers should ensure that their delivery address is located within one of our supported shipping countries.

3. Free Shipping

All orders placed through Shopiros qualify for free standard shipping within our supported delivery areas.

There is:

• No minimum order value.
• No standard shipping charge.
• No additional standard handling fee.
• No standard shipping surcharge based solely on order value.

The standard shipping cost displayed at checkout is £0.00 for UK orders and $0.00 for US orders, where the relevant currency is used.

Customers can review their total order cost before completing checkout.

Any legally applicable taxes will be disclosed in accordance with applicable requirements.

4. Order Processing Time

Shopiros processes orders within 1 business day.

Order processing includes:

• Reviewing order details.
• Confirming payment.
• Preparing purchased products.
• Packaging products for shipment.
• Creating shipping documentation.
• Arranging carrier collection or dispatch.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays are normally processed on the next business day.

Processing times are separate from estimated shipping transit times.

If an order requires additional verification or cannot be processed within the normal timeframe, we will communicate relevant updates to the customer.

5. United Kingdom Delivery Times

For customers in the United Kingdom, our estimated standard shipping transit time is:

3-5 working days after dispatch.

Order processing time: 1 business day

Estimated transit time: 3-5 working days

Estimated total fulfilment and delivery time: 4-6 business days

These estimates apply under normal operating and carrier conditions.

Delivery may be affected by public holidays, severe weather, carrier disruptions, or other exceptional circumstances.

6. United States Delivery Times

For customers in the United States, our estimated standard shipping transit time is:

5-8 business days after dispatch.

Order processing time: 1 business day

Estimated transit time: 5-8 business days

Estimated total fulfilment and delivery time: 6-9 business days

Shopiros uses its United States warehouse arrangements to support order fulfilment and delivery operations.

Delivery times may vary depending on the customer’s location and the shipping carrier assigned to the order.

7. Shipping Methods and Carriers

Shopiros uses standard parcel delivery services suitable for the destination, product dimensions, weight, and fulfilment requirements.

Depending on availability and operational arrangements, shipping services may include established carriers such as:

United Kingdom:

• Royal Mail.
• DPD.
• DHL.
• Other suitable domestic delivery providers.

United States:

• UPS.
• FedEx.
• USPS.
• Other suitable domestic delivery providers.

The carrier assigned to an order may vary depending on the product and delivery location.

For oversized or heavy hardware and home improvement equipment, an appropriate specialist delivery service may be used.

Shopiros is responsible for arranging the shipping service.

Customers are not required to select or independently arrange a carrier for standard delivery.

8. Order Confirmation

After placing an order, customers will receive an order confirmation email at the address provided during checkout.

The confirmation will normally include:

• Order number.
• Purchased products.
• Order total.
• Delivery information.
• Other relevant transaction details.

Customers should review their order confirmation and contact us promptly if any information is incorrect.

9. Shipping Confirmation and Tracking

Once an order has been dispatched, customers will receive a shipping confirmation email.

Where available, this email will include:

• Tracking number.
• Shipping carrier.
• Tracking instructions.
• Relevant shipment information.

Tracking information may take some time to become active after the carrier receives the shipment.

Customers may contact our support team if they require assistance locating or tracking an order.

10. Delivery Delays

Although we aim to meet our estimated delivery times, occasional delays may occur.

Possible causes include:

• Severe weather conditions.
• Public holidays.
• Carrier operational disruptions.
• Transportation interruptions.
• Incorrect or incomplete delivery information.
• Unexpected fulfilment difficulties.
• Other circumstances beyond normal operational control.

If we become aware of a significant delay, we will make reasonable efforts to communicate relevant information to the customer.

Estimated delivery periods do not remove any delivery rights provided under applicable consumer protection laws.

11. Incorrect Shipping Information

Customers are responsible for entering accurate delivery information during checkout.

Please verify:

• Recipient name.
• Street address.
• House or building number.
• Apartment or unit number, where applicable.
• Postal code or ZIP code.
• City.
• State or region, where applicable.
• Contact information.

If you notice an error after placing an order, please contact our support team as soon as possible.

We will attempt to correct the address before dispatch where operationally possible.

Once an order has been transferred to the carrier, address modifications may be limited.

12. Lost Packages

If your order appears to be lost during transit, please contact Shopiros customer support.

Email: contact@shopiros.com

Include your order number and any available tracking information.

We will investigate the shipment with the relevant carrier.

Where goods are not delivered, we will provide an appropriate resolution in accordance with applicable law, which may include replacement or refund.

Customers are not required to resolve carrier-related delivery failures independently.

13. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Provide your order number and a description of the damage.

Photographs of the damaged product or packaging may assist our investigation.

We will review the issue and arrange an appropriate remedy.

Customers are not responsible for return shipping costs associated with damaged or defective products.

For further details, please review our Return and Refund Policy.

14. Multiple Packages

Some orders may contain products that require separate packaging or shipment.

This may occur because of:

• Product size.
• Product weight.
• Warehouse availability.
• Packaging requirements.
• Carrier restrictions.

If an order is shipped in multiple packages, customers may receive more than one tracking number.

Separate shipments do not result in additional standard shipping charges.

15. Large and Heavy Products

Certain hardware and home improvement products may require specialised handling because of their size, weight, or packaging requirements.

For such products, Shopiros may use an appropriate parcel or freight delivery provider.

Where special delivery arrangements are necessary, relevant information will be communicated to the customer.

Standard shipping remains free for products offered for delivery through our website, unless a different delivery service is expressly requested and separately agreed upon.

16. Delivery Responsibility

Shopiros is responsible for arranging delivery of purchased products to the address provided by the customer.

Responsibility for loss or damage during delivery is determined in accordance with applicable consumer protection laws.

For UK consumer purchases, risk generally remains with the retailer until the goods come into the physical possession of the customer or a person identified by the customer, subject to applicable legal exceptions.

Customers should contact Shopiros if a shipment is marked as delivered but has not been received.

17. Customs, Taxes, and Additional Charges

Shopiros currently offers standard delivery to the United Kingdom and United States.

Any applicable sales taxes or other mandatory charges will be handled and disclosed in accordance with applicable law.

We do not charge customers undisclosed standard shipping fees after checkout.

If a product requires special regulatory handling, relevant conditions will be communicated where applicable.

18. Shipping Restrictions

We currently accept orders for delivery within the United Kingdom and United States.

Some remote locations, restricted destinations, or products subject to transport regulations may require additional handling or may not be serviceable.

If we cannot fulfil an order to the selected destination, we will notify the customer and arrange an appropriate refund where payment has been collected.

We do not guarantee delivery to every postal address within the supported countries.

19. Returns and Refunds

Shopiros offers a 60-day return policy.

Return shipping is free for approved returns.

Customers should contact our support team before sending products back.

Refunds are issued to the original payment method and are normally processed within 5 business days after receipt and inspection of the return, subject to applicable legal requirements.

For complete information, please review our Return and Refund Policy.

20. Contact Information

For shipping questions, delivery updates, tracking assistance, or order concerns, please contact:

Shopiros

Email: contact@shopiros.com

UK Phone: +44 7360 057510

USA Phone: +1 254 343 4077

UK Business Address:
29 Lime Tree Rd
Ulverston, LA12 9EY
United Kingdom

USA Warehouse:
605 E Westinghouse Blvd
Charlotte, NC 28273
United States

Our goal is to make every Shopiros order convenient, reliable, and straightforward from checkout to delivery.