Terms of Service

1. Overview

Welcome to Shopiros.

These Terms of Service govern your access to and use of our online store, including browsing products, placing orders, making payments, and using our customer support services.

Shopiros is an online retailer specialising in hardware and home improvement products for customers in the United Kingdom and United States.

Throughout these Terms of Service, the terms “Shopiros,” “we,” “us,” and “our” refer to Shopiros.

The terms “customer,” “you,” and “your” refer to individuals accessing or purchasing products from our website.

By using our website, you agree to comply with these Terms of Service, subject to applicable consumer protection laws.

If you do not agree with these terms, you should discontinue use of the website.

2. Business Information

Business Name: Shopiros

United Kingdom Business Address:
29 Lime Tree Rd
Ulverston, LA12 9EY
United Kingdom

United States Warehouse:
605 E Westinghouse Blvd
Charlotte, NC 28273
United States

Customer Support Email: contact@shopiros.com

UK Phone: +44 7360 057510

USA Phone: +1 254 343 4077

3. Eligibility to Use Our Website

Customers must have the legal capacity to enter into a purchase contract under applicable law.

By placing an order, you confirm that you are legally permitted to make the purchase.

If you are purchasing on behalf of an organisation, you confirm that you have appropriate authority to do so.

Customers agree to provide accurate and complete information when placing orders.

4. Products and Availability

Shopiros sells physical hardware and home improvement products.

Our catalogue may include:

• Hand tools.
• Power tools.
• Tool storage solutions.
• Workbenches.
• Home maintenance equipment.
• Plumbing supplies.
• Electrical accessories.
• Water heating equipment.
• Workshop accessories.
• Home improvement supplies.
• Related hardware products.

All products sold by Shopiros are brand new unless a product listing explicitly and lawfully states otherwise.

We aim to provide accurate product descriptions, specifications, photographs, and availability information.

However, minor variations in product appearance may occur due to display settings, manufacturing differences, or product updates.

We reserve the right to update product descriptions and discontinue products.

Product availability is subject to stock levels and fulfilment capacity.

5. Product Information and Safety

Customers should carefully review product descriptions, specifications, dimensions, compatibility information, and safety instructions before purchasing.

Certain hardware and home improvement products may require professional installation or specialised knowledge.

Customers are responsible for using products in accordance with manufacturer instructions and applicable safety requirements.

Electrical, plumbing, heating, and other regulated equipment should be installed by appropriately qualified professionals where required by law.

Shopiros does not recommend unsafe installation practices or use of products outside their intended purposes.

Nothing in these Terms excludes liability for defective or unsafe products where such liability cannot legally be excluded.

6. Prices and Currency

Product prices are displayed on our website in the currency indicated during shopping and checkout.

Prices may vary depending on the customer’s selected country or storefront configuration.

The total amount payable will be displayed before the customer confirms the order.

Any applicable taxes or additional charges will be disclosed in accordance with applicable law.

Shopiros offers free standard shipping to eligible delivery addresses in the United Kingdom and United States.

We reserve the right to update product prices at any time.

Price changes will not affect orders that have already been accepted, except where adjustments are legally required or agreed with the customer.

7. Order Placement

Customers may place orders through our website by selecting products, adding them to the shopping cart, and completing checkout.

Customers must provide accurate:

• Contact information.
• Billing details.
• Delivery address.
• Payment information.
• Any other information reasonably required to fulfil the order.

After an order is submitted, customers will receive an order acknowledgement or confirmation email.

An automated acknowledgement does not necessarily mean that an order has been accepted.

An order becomes binding when Shopiros accepts it in accordance with applicable law.

8. Order Acceptance

We reserve the right to decline or cancel an order for legitimate reasons, including:

• Product unavailability.
• Suspected fraudulent activity.
• Incorrect payment information.
• Delivery restrictions.
• Material pricing errors.
• Inability to verify necessary order details.
• Other lawful reasons preventing fulfilment.

If payment has already been collected for an order that we cannot fulfil, we will issue an appropriate refund.

We will not cancel orders for unlawful or discriminatory reasons.

9. Payment Methods

Shopiros accepts the payment methods displayed during checkout.

Payments are processed through the payment service providers integrated with our online store.

Customers must use a valid and authorised payment method.

We do not request complete payment card information through ordinary email correspondence.

Payment processing may be subject to verification and fraud prevention procedures.

10. Shipping and Delivery

Shopiros currently delivers to customers in:

United Kingdom

United States

Our standard delivery arrangements are:

United Kingdom:

• Order processing: 1 business day.
• Estimated transit time: 3-5 working days.
• Shipping cost: Free.

United States:

• Order processing: 1 business day.
• Estimated transit time: 5-8 business days.
• Shipping cost: Free.

Delivery estimates are calculated separately from order processing time.

Business days generally exclude weekends and public holidays.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

For additional information, please review our Shipping Policy.

11. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Incorrect or incomplete delivery details may cause delays.

If an address error is identified, customers should contact our support team as soon as possible.

We will attempt to assist with corrections where operationally possible.

Nothing in this section removes Shopiros’s legal responsibility for delivery or other obligations under applicable consumer protection laws.

12. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may be provided by email or through the relevant order tracking service.

Tracking updates are supplied by shipping carriers and may not appear immediately after dispatch.

13. Returns and Refunds

Shopiros offers a 60-day return policy.

Customers may request a return within 60 calendar days after delivery.

Our standard return terms include:

• 60-day return period.
• Free return shipping.
• No restocking fees.
• Refunds to the original payment method.
• Refund processing within 5 business days after receipt and inspection, subject to applicable legal requirements.

Customers should review our Return and Refund Policy for complete instructions.

Nothing in these Terms limits statutory consumer rights.

14. Order Cancellations

Customers may contact us to request cancellation before an order is dispatched.

If an order has already shipped, customers may follow our return process after delivery.

Cancellation rights provided by applicable law remain unaffected.

15. Product Warranties

Certain products may include a manufacturer’s warranty.

Where a warranty applies, its coverage, duration, and conditions will be determined by the relevant warranty documentation.

Manufacturer warranties are separate from statutory consumer rights.

Shopiros does not exclude or restrict any mandatory legal rights relating to defective products.

16. Intellectual Property

Website content, including original text, graphics, design elements, and other materials owned by Shopiros, is protected by applicable intellectual property laws.

Customers may use our website for lawful personal shopping purposes.

Unauthorised copying, redistribution, or commercial exploitation of protected content is prohibited unless permission has been granted or an applicable legal exception applies.

Third-party trademarks and product names remain the property of their respective owners.

17. Prohibited Activities

Customers must not use our website for unlawful, fraudulent, or harmful purposes.

Prohibited activities include:

• Attempting unauthorised access to website systems.
• Distributing malware or malicious software.
• Using stolen payment information.
• Submitting fraudulent orders.
• Interfering with website security.
• Impersonating another individual.
• Violating applicable laws.
• Misusing customer support services.
• Infringing intellectual property rights.

We may take reasonable and lawful measures to protect our website and customers.

18. Website Availability

We aim to maintain a reliable and accessible online shopping experience.

However, website availability may occasionally be affected by maintenance, technical issues, service interruptions, or circumstances beyond our reasonable control.

We may update or modify website functionality when necessary.

We do not guarantee uninterrupted access to the website.

19. Third-Party Services

Our website may use third-party services for:

• Payment processing.
• Website hosting.
• Shipping and logistics.
• Order tracking.
• Analytics.
• Customer communications.

Third-party services may operate under their own applicable terms and privacy policies.

Shopiros remains responsible for its own obligations to customers under applicable law.

20. Limitation of Liability

To the extent permitted by applicable law, Shopiros is not responsible for losses arising from improper product use, unauthorised website activity, or circumstances outside our reasonable control where liability may lawfully be limited.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence where exclusion is prohibited.
• Fraud or fraudulent misrepresentation.
• Breach of mandatory consumer rights.
• Defective products where statutory liability applies.
• Any other liability that cannot legally be excluded or restricted.

Customers retain all non-excludable legal rights.

21. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data protection laws.

Customers are encouraged to review our Privacy Policy to understand how information is collected, used, and protected.

22. Changes to These Terms

Shopiros may update these Terms of Service to reflect operational, legal, or commercial changes.

Updated terms will be published on our website.

Changes will not retroactively remove rights already acquired under accepted orders.

Where legally required, additional notice will be provided.

23. Governing Law and Consumer Rights

These Terms are governed by applicable laws, taking into account the customer’s location and any mandatory consumer protections.

For customers in the United Kingdom, mandatory UK consumer protection laws apply where relevant.

For customers in the United States, applicable federal and state laws may provide additional protections.

Nothing in these Terms deprives customers of mandatory rights or remedies available under applicable law.

24. Contact Information

For questions about these Terms of Service, orders, products, or customer support, contact:

Shopiros

Email: contact@shopiros.com

UK Phone: +44 7360 057510

USA Phone: +1 254 343 4077

UK Business Address:
29 Lime Tree Rd
Ulverston, LA12 9EY
United Kingdom

USA Warehouse:
605 E Westinghouse Blvd
Charlotte, NC 28273
United States

Thank you for choosing Shopiros for your hardware and home improvement needs.