Return and Refund Policy

1. Introduction

At Shopiros, customer satisfaction is one of our highest priorities. We are committed to providing high-quality hardware and home improvement products while ensuring that every customer enjoys a secure, transparent, and convenient shopping experience.

We understand that sometimes a product may not meet your expectations, arrive damaged, or no longer be suitable for your needs. For this reason, we offer a straightforward and customer-friendly return and refund policy.

Shopiros provides a 60-day return period, free return shipping, and refunds to the original payment method for eligible purchases made through our online store.

This policy applies to all customers purchasing products from Shopiros in the United Kingdom and the United States.

2. 60-Day Return Policy

Customers may request a return within 60 calendar days from the date their order is delivered.

Our return policy applies to all products sold through our website, including hardware, tools, home improvement equipment, storage solutions, and other products available in our catalogue.

Customers may request a return for reasons including:

• The product does not meet their expectations.
• The customer ordered the wrong product.
• The product is no longer needed.
• The product is different from its online description.
• The product arrives damaged or defective.
• The customer receives an incorrect item.
• The product is missing components or accessories.
• The product is unsuitable for its intended purpose.

Customers are not required to provide a specific reason when requesting a return within the 60-day return period.

This policy does not limit any additional rights customers may have under applicable consumer protection laws.

3. Return Eligibility

To help us process returns efficiently, customers are encouraged to return products in their original condition whenever reasonably possible.

For returns requested because of a change of mind, products should preferably:

• Be unused and in their original condition.
• Include their original accessories and components.
• Be returned with any manuals or instructions supplied.
• Include the original packaging where available.
• Be accompanied by an order number or other proof of purchase.

We understand that customers may need to open packaging to inspect their purchases.

Missing or damaged packaging does not automatically prevent a return. We will assess each request fairly and in accordance with applicable consumer protection laws.

For defective, damaged, incorrect, or misdescribed products, customers retain their statutory rights regardless of whether the original packaging is available.

4. Free Return Shipping

Shopiros covers the cost of return shipping for all approved returns within the 60-day return period.

Customers in both the United Kingdom and the United States are not required to pay return shipping charges.

Once a return request has been approved, our customer support team will provide appropriate return instructions and, where applicable, a prepaid shipping label.

Customers should not send products to any Shopiros business or warehouse address without first receiving return instructions.

Return shipping arrangements may vary depending on the product’s size, weight, and location.

For large or heavy products, our customer support team may arrange an appropriate collection service or provide alternative return instructions.

Shopiros does not charge return handling or restocking fees.

5. How to Request a Return

To request a return, please follow these steps.

Step 1: Contact Customer Support

Email our customer support team at:

contact@shopiros.com

Please include:

• Your full name.
• Your order number.
• The email address associated with your purchase.
• The product you wish to return.
• A brief description of the issue, if applicable.

If your product arrived damaged or defective, photographs may help us resolve the issue more quickly.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide the necessary return instructions.

Where applicable, we will supply a prepaid return shipping label or arrange another suitable return method.

Step 3: Prepare Your Return

Carefully package the product to protect it during transportation.

Where reasonably possible, include all original accessories, manuals, and components.

Attach the prepaid return label if one has been provided.

Step 4: Ship the Product

Follow the return instructions supplied by our customer support team.

We recommend retaining any shipping receipt or tracking information until your refund has been completed.

Step 5: Receive Your Refund

Once the returned product has been received and inspected, we will process your refund in accordance with the terms below.

6. Refund Processing Time

Shopiros aims to process approved refunds within 5 business days after receiving and inspecting the returned product.

Refunds are issued to the original payment method used when placing the order.

Depending on your bank, card issuer, or payment provider, additional time may be required for the funds to appear in your account.

Shopiros does not control payment provider settlement times.

Where applicable law requires a refund to be issued earlier, including before physical receipt of returned goods, the applicable legal requirement will take precedence.

Customers will receive a refund confirmation by email once their refund has been issued.

7. Refund Amount

For returns accepted under our 60-day policy, Shopiros provides a refund of the product’s purchase price.

Because Shopiros offers free standard shipping, there are no original standard delivery charges to deduct.

Shopiros does not charge restocking fees or return processing fees.

Where a product is defective, damaged, incorrect, or otherwise fails to meet applicable legal requirements, customers will receive the remedies required by consumer protection law.

8. Damaged or Defective Products

We take great care to ensure that products are properly packaged and shipped.

However, if an item arrives damaged, defective, incomplete, or unsuitable for its advertised purpose, please contact us as soon as reasonably possible.

Email: contact@shopiros.com

Include your order number and a description of the issue.

Photographs may be requested where reasonably necessary to assess the problem.

Depending on the circumstances and applicable law, we may offer:

• A replacement product.
• A full refund.
• A repair where appropriate.
• Another remedy agreed upon with the customer.

Customers will not be responsible for return shipping costs associated with damaged, defective, or incorrect products.

Your statutory consumer rights remain unaffected.

9. Incorrect Items

If you receive a product different from the item ordered, please contact our customer support team.

Shopiros will review the issue and arrange an appropriate resolution.

Where an incorrect item has been supplied, we will cover the associated return shipping costs.

Customers may request a replacement or refund in accordance with applicable consumer protection laws and our return policy.

10. Order Cancellations

Customers may request an order cancellation before the order has been dispatched.

To request cancellation, contact:

contact@shopiros.com

Please include your order number and cancellation request.

If the order has not yet been dispatched, we will attempt to cancel it and issue a refund to the original payment method.

If the order has already been dispatched, customers may use our return process after delivery.

Cancellation requests are subject to applicable consumer cancellation rights, including those provided under UK consumer law.

11. Exchanges

Customers who wish to exchange an item may contact our customer support team for assistance.

Depending on product availability, we may arrange a suitable replacement or recommend returning the original item and placing a new order.

Any exchange arrangements will be explained before proceeding.

12. Non-Returnable Items

Shopiros does not designate any standard product category as non-returnable under its 60-day return policy.

All products sold through our online store are covered by the return policy, subject to the reasonable conditions described above and applicable law.

Products that are defective, damaged, or misdescribed remain subject to statutory consumer protections.

13. Lost or Delayed Returns

If your return shipment is delayed, please contact our support team and provide any available tracking information.

Where Shopiros has supplied a prepaid return label or arranged collection, we will work with the relevant shipping carrier to investigate shipping problems.

Customers should retain proof of return shipment whenever possible.

14. United Kingdom Consumer Rights

Customers in the United Kingdom benefit from consumer protections under applicable legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

These laws may provide rights relating to faulty goods, goods that are not as described, and cancellation of qualifying distance purchases.

Nothing in this policy excludes or restricts rights that cannot legally be excluded.

Our voluntary 60-day return policy is offered in addition to applicable statutory rights.

15. United States Consumer Rights

Customers in the United States may have additional rights under applicable federal and state consumer protection laws.

Shopiros respects these rights and will provide remedies where legally required.

Nothing in this policy limits rights that cannot be waived under applicable law.

16. Return Addresses

Shopiros operates with business and fulfilment arrangements in the United Kingdom and the United States.

United Kingdom Business Address:

Shopiros
29 Lime Tree Rd
Ulverston, LA12 9EY
United Kingdom

United States Warehouse:

Shopiros
605 E Westinghouse Blvd
Charlotte, NC 28273
United States

These addresses are provided for business and fulfilment information.

They are not automatically designated as customer return destinations.

Please contact customer support before returning any product. Our team will provide the correct return address or collection instructions for your order.

17. Contact Information

For return requests, refund questions, cancellations, or product concerns, please contact:

Business Name: Shopiros

Email: contact@shopiros.com

United Kingdom Phone: +44 7360 057510

United States Phone: +1 254 343 4077

United Kingdom Address:
29 Lime Tree Rd, Ulverston, LA12 9EY, United Kingdom

United States Warehouse:
605 E Westinghouse Blvd, Charlotte, NC 28273, United States

We are committed to handling return and refund requests fairly, efficiently, and transparently.